Official Documents

Mb8i Privacy Policy – Our Commitment to Your Data

Your privacy is our priority. This document clearly explains how mb8i collects, uses, stores, and protects your personal information as a user of our platform.

Last Updated: 1 June 2026

Mb8i's Six Data Protection Principles

Before reading the full policy, here is a summary of mb8i's approach to data protection and user privacy.

End-to-End Encryption

All data transmitted between your device and mb8i servers is protected by 256-bit SSL encryption — the same security standard used by leading financial institutions.

No Data Sales

Mb8i has never and will never sell, rent, or commercialize your personal data to any third party for marketing purposes without your explicit consent.

Full Control in Your Hands

You have the right to access, amend, or request deletion of your personal data at any time via the account settings section or by contacting the mb8i support team.

Secure Data Storage

Your data is stored on servers protected with strict access controls. Only authorised personnel may access sensitive user information.

Minimum Data Collection

Mb8i only collects data that is strictly necessary to deliver our services. We do not collect information that is irrelevant or excessive beyond operational requirements.

Breach Notification

Should any security incident involving your data occur, mb8i will notify you within the timeframe required under applicable compliance obligations.

1

Introduction

This Privacy Policy describes the personal data collection and management practices of mb8i ("we", "Platform", or "mb8i") in relation to use of the mb8i.onl website and our mobile app by users ("you", "member").

By registering or using the mb8i platform, you acknowledge that you have read and understood this Privacy Policy and agree to how we manage your personal data as described herein. This Privacy Policy should be read together with Terms and Conditions page.

Important Note: This Privacy Policy applies to all mb8i platform users regardless of whether you access via the website or mobile app.

2

Personal Data We Collect

Mb8i collects various types of information depending on how you interact with our platform. Below is an overview of the data categories we collect:

Data Categories Examples of Information Primary Purpose
Identity Data Full name, date of birth, identity card number KYC verification, fraud prevention
Contact Data Email address, phone number, residential address Communications, customer support
Financial Data Bank account details, transaction records Deposit and withdrawal processing
Technical Data IP address, device type, browser Security, platform improvements
Game Data Game history, betting records Legal compliance, service improvements
Cookie Data Session preferences, user settings Personalised user experience

Minimisation Principle: mb8i only collects data that is strictly necessary to operate the platform's services. We do not collect sensitive data such as medical information or political views.

3

How We Use Your Data

The data we collect is used for the following purposes:

  • To process account registration and carry out identity verification (KYC) as required by law.
  • To process deposits, withdrawals, and all financial transactions on the platform.
  • To provide responsive and effective customer support.
  • To send important notifications related to your account, transactions, and platform updates.
  • To detect and prevent fraud, money laundering, and other illegal activities.
  • To improve the user experience based on usage patterns and feedback.
  • To comply with legal and regulatory requirements applicable to the mb8i platform.
  • To send relevant marketing communications — only to users who have given their consent.

Marketing: You may opt out of receiving marketing communications at any time through the notification settings in your account without affecting core platform services.

4

Data Sharing and Disclosure

Mb8i does not sell or rent your personal data. However, under certain circumstances, we may share your information with the following parties:

  • Payment Processors: Required financial data is shared with integrated payment providers (such as FPX, DuitNow) to process transactions.
  • Service Providers: Third parties we use to support platform operations such as cloud services and analytics — all bound by strict confidentiality agreements.
  • Authorities: When required by law, court order, or legitimate regulatory requirement.
  • Fraud Prevention: Information may be shared with industry bodies or law enforcement agencies for the purpose of detecting and preventing fraud.

In all data sharing arrangements, mb8i ensures that recipients comply with data protection standards equivalent to our own.

5

Data Security Measures

Mb8i takes security infrastructure seriously to ensure your data is always protected. The security measures we implement include:

  • 256-bit SSL/TLS encryption for all data communication between your browser or app and mb8i servers.
  • Password storage using irreversible one-way hashing algorithms.
  • Role-based access control ensuring staff can only access data required for their tasks.
  • Periodic security audits by independent third parties to identify and address vulnerabilities.
  • An intrusion detection system (IDS) that continuously monitors network traffic.
  • Regular data backups stored at geographically separate locations to ensure continuity of service.

Your Role: Data security also depends on your actions. Make sure your password is strong and unique, enable two-factor authentication (2FA), and never share your login credentials with anyone.

6

Data Retention Period

Mb8i retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

  • Active Account Data: Retained for as long as your account is active and in use.
  • Financial Transaction Data: Retained for a minimum of 7 years in accordance with financial compliance requirements.
  • KYC Records: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering legal requirements.
  • Technical Logs: Retained for 90 days for security and debugging purposes.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to your identity.

7

Cookies and Tracking Technologies

Mb8i uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
  • Functional Cookies: To save your preferences such as language and display settings for a more personalised experience.
  • Analytics Cookies: To help us understand how users interact with the platform so we can improve our services.

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect your platform experience.

Third-Party Cookies: Some mb8i platform features use cookies from trusted third-party service providers. Their use is subject to the respective providers' privacy policies.

8

Your Rights as a Data Subject

Mb8i respects your rights as a data subject. The following are your rights regarding your personal data on our platform:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request correction of any inaccurate or incomplete data in our records.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data from our systems.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You have the right to receive your data in a structured, machine-readable format for transfer to another platform.

Right to Restriction

You may request a restriction on the processing of your data in certain circumstances while an issue is being resolved.

How to Exercise Your Rights: To submit any request related to your data rights, contact the mb8i support team via live chat or email at [email protected]. We will process your request within 30 business days.

9

Children's Data Protection

The mb8i platform is intended exclusively for adult users aged 18 and above. mb8i does not knowingly collect or process personal data from individuals under the age of 18.

If we discover that data from a minor has been collected without our knowledge, it will be deleted immediately and the associated account will be terminated. If you believe a minor has registered on this platform, please contact us right away.

Strict Age Limit: mb8i uses an age verification system as part of the KYC process. Registering with falsified age information is a serious violation of our Terms and Conditions.

10

Amendments to the Privacy Policy

Mb8i reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate reasons.

When we make significant amendments, we will notify you via:

  • Prominent notice on the mb8i platform homepage.
  • Email notification to the address registered to your account.
  • In-app notifications on the mb8i mobile app.

Continued use of the platform after the effective date of any amendments is considered acceptance of the updated Privacy Policy. We encourage you to review this page regularly.

11

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to reach out to us:

  • Email: [email protected] (please state "Privacy Inquiry" in the subject line)
  • Live Chat: Available 24/7 on the mb8i app and website
  • Response Time: Within 72 hours for privacy-related enquiries

You may also refer to the FAQ which contains answers to frequently asked questions about privacy and account security. For responsible gambling related issues, please visit our Responsible Gaming.

We're Here to Help: The mb8i privacy team takes every enquiry and complaint seriously. We are committed to providing a clear and helpful response in a timely manner.

Your Privacy is Protected. Join mb8i with Confidence

Now that you understand how mb8i protects your data, you can enjoy all platform games and services with complete peace of mind.

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